February Sales 15% Ends In |

Free shipping for order above $40 |

February Sales 15% Ends In |

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Frequently Asked Questions

Shipping & Returns

Once your order is confirmed, we’ll dispatch it from our warehouse facility within 1-3 business days. Please keep in mind that this timeline doesn’t take into account weekends or public holidays, and it could be affected by peak periods and promotional events.

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team here.

Enjoy free delivery for all online purchases $40 and over within Singapore. Online purchases of $40 or less can be delivered for $10 within Singapore.

We regret to inform you that currently, we are only able to provide delivery services within Singapore.

Orders

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order. If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times this dispatch time may be longer.

Once you’ve placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple your cart and details before checking out.

We apologize for the inconvenience. Kindly email our Customer Care team at [email protected], and if possible, attach photos to help expedite the processing of your query.

General Enquiries

Definitely! Juantea  takes pride in being distributed in high-end hotels, restaurants, corporate offices, and retailers globally. If you are interested in becoming a wholesale partner, kindly fill out an inquiry form to determine if your business qualifies. https://juantea.com/wholesale-and-retailers/

To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in tins or glass jars away from direct sunlight.

Typically, it can be said that teas made from the tea plant generally contain caffeine. As a result, black, green, oolong, and white teas all contain different amounts of caffeine. The caffeine content of tea can vary due to several factors, such as harvest time, rainfall, and geographical location, as it is a natural crop.

Tea, much like honey or bottled water, is considered a low-risk item and is not generally known to expire. However, to guarantee that our teas are consumed at their peak flavor and freshness, we provide a best before date as a general guideline. This date can be found at the bottom of the box or tin, or on the back of our foil packaging. We recommend that our teas are enjoyed prior to their best before date for the best possible experience.

My Account

We regret to hear about this. Our suggestion is to reset your password. You can initiate the process by clicking on ‘I’ve forgotten my password’ on this page. In case you still face any difficulty, please contact our Customer Care team here. They will assist you in resolving the issue promptly.

Even the best of us encounter this issue sometimes! To resolve this problem, please follow these steps: click here and then select ‘I’ve forgotten my password’. You’ll receive an email containing a link to change your password. If you’re still unable to resolve the issue, please contact our Customer Care team here, and they will assist you in fixing it.

We’re exciting you are joining us! You can create a Juantea account here.

We regret that you have decided to leave us. To deactivate your Juantea account, kindly sign in to your current account and then proceed to ‘Delete my account.’ We would like to inform you that in case you have an outstanding order, you will continue to receive transactional emails until it has been delivered. Your feedback on your experience with Juantea is valuable to us, and we would appreciate it if you could fill out the form on our Contact Us page.